🏨 Terms & Conditions

These Terms and Conditions ("Terms") govern your use of Dorp Villa's accommodation services, website, and booking platform. These Terms constitute a legally binding agreement between you ("Guest," "you," or "your") and Dorp Villa ("we," "us," or "our").

1.1 Acceptance of Terms

By accessing our website, making a booking, or using our services, you confirm that:

• You are at least 18 years of age or have reached the age of majority in your jurisdiction
• You have the legal capacity to enter into binding contracts
• All information provided during booking is accurate and complete
• You accept full responsibility for your booking and any associated costs

1.2 Service Description

Dorp Villa provides luxury accommodation services including villa rentals, room bookings, and related hospitality services. Our services are subject to availability and may vary based on location, season, and specific property features.

2.1 Booking Process

All bookings must be made through our official website, authorized booking partners, or by contacting us directly. A booking is confirmed only when:

• You receive a booking confirmation email from us
• Required payment has been processed successfully
• A valid booking reference number has been issued

2.2 Booking Accuracy

You are responsible for ensuring all booking details are correct, including:

• Guest names and contact information
• Check-in and check-out dates
• Number of guests and room requirements
• Special requests or accessibility needs

2.3 Group Bookings

Bookings for 5 or more rooms, or accommodating 10 or more guests, are considered group bookings and may be subject to:

• Special group rates and payment terms
• Different cancellation policies
• Additional terms and conditions
• Requirement for a separate group contract

3.1 Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express)
• Debit cards
• Bank transfers (advance payment required)
• Digital payment platforms (where available)

3.2 Pricing and Taxes

All prices are quoted in the currency displayed at the time of booking and include:

• Accommodation fees
• Applicable taxes and government fees
• Service charges as specified

Additional charges may apply for:

• Extra guests beyond standard occupancy
• Premium services and amenities
• Incidental charges during your stay
• Damage deposits (refundable)

3.3 Currency and Exchange Rates

Prices may be displayed in multiple currencies for convenience. The final charge will be processed in our base currency, and your bank may apply foreign exchange rates and fees.

4.1 Standard Cancellation Policy

Our cancellation policy varies based on booking type and timing:

4.2 Special Circumstances

4.3 Refund Processing

Approved refunds will be processed as follows:

• Credit card refunds: 3-5 business days
• Bank transfer refunds: 5-7 business days
• Digital payment refunds: 1-3 business days

4.4 Our Cancellation Rights

We reserve the right to cancel bookings in cases of:

• Force majeure events
• Property maintenance or safety issues
• Violation of booking terms
• Fraudulent payment or booking information

In such cases, we will provide a full refund and assist with alternative arrangements where possible.

5.1 Standard Times

• Check-in: 3:00 PM - 10:00 PM
• Check-out: 11:00 AM

5.2 Early Check-in / Late Check-out

Subject to availability and may incur additional charges:

• Early check-in (before 3:00 PM): 50% of nightly rate
• Late check-out (after 11:00 AM): 50% of nightly rate
• Late check-out (after 6:00 PM): Full nightly rate

5.3 Required Documentation

All guests must present valid identification during check-in:

• Government-issued photo ID (passport, driver's license)
• Credit card used for booking (for verification)
• Booking confirmation

5.4 Late Arrival

Please notify us if you expect to arrive after 10:00 PM. Late arrivals may be subject to additional fees, and failure to notify us may result in cancellation of your reservation.

6.1 Occupancy Limits

The maximum number of guests per accommodation is strictly enforced. Exceeding stated occupancy limits may result in:

• Additional charges
• Immediate termination of stay
• Forfeiture of remaining nights

6.2 Guest Conduct

All guests must:

• Respect other guests and staff
• Comply with property rules and local laws
• Use facilities responsibly
• Report any issues or damages immediately
• Maintain reasonable noise levels

6.3 Age Requirements

The primary guest must be at least 18 years old. Minors must be accompanied by a parent or legal guardian at all times.

7.1 Quiet Hours

To ensure all guests enjoy their stay:

• Quiet hours: 10:00 PM - 8:00 AM
• Noise levels must be kept to a minimum during these hours
• Music, television, and conversations should not disturb other guests

7.2 Smoking Policy

All indoor areas are non-smoking. Designated outdoor smoking areas are available. Violation of smoking policies will result in cleaning fees of $200-500.

7.3 Pet Policy

Pets are allowed in designated pet-friendly accommodations only:

• Prior approval required
• Additional pet fee applies
• Pet damage deposit required
• Pets must be supervised at all times

7.4 Pool and Common Area Usage

Pool and common areas are available during designated hours:

• Pool hours: 6:00 AM - 10:00 PM
• Children must be supervised by adults
• No glass containers in pool areas
• Appropriate swimwear required

8.1 Guest Liability

Guests are financially responsible for any damage to the property or its contents caused by themselves, their companions, or invited guests. This includes but is not limited to:

• Furniture, fixtures, and equipment
• Linens, towels, and amenities
• Walls, floors, and surfaces
• Electronic equipment and appliances

8.2 Security Deposit

A security deposit may be required and will be:

• Authorized on your credit card at check-in
• Released within 7-14 days after check-out if no damages occur
• Used to cover repair or replacement costs if damages are identified

8.3 Limitation of Liability

Our liability is limited to the amount paid for your accommodation. We are not responsible for:

• Personal injury or property damage not directly caused by our negligence
• Loss or theft of personal belongings
• Interruption of services due to circumstances beyond our control
• Dissatisfaction with accommodation that meets advertised standards

9.1 Information Collection

We collect and process personal information necessary for providing accommodation services:

• Name, contact details, and payment information
• Identification documents and booking preferences
• Communication records and service feedback
• CCTV footage for security purposes

9.2 Data Usage

Your information is used to:

• Process bookings and provide services
• Communicate about your reservation
• Improve our services and facilities
• Comply with legal and regulatory requirements

9.3 Data Protection

We implement appropriate security measures to protect your personal information and comply with applicable data protection laws. Your information is never sold to third parties for marketing purposes.

10.1 Complaint Procedure

If you have concerns about your stay:

1. Report issues immediately to our front desk or management
2. Allow us reasonable opportunity to address the problem
3. Submit written complaints within 30 days of your stay
4. Provide specific details and supporting documentation

10.2 Resolution Process

We are committed to resolving disputes fairly and promptly:

• Initial response within 48 hours
• Full investigation within 7 business days
• Written resolution provided upon completion
• Escalation to senior management if needed

10.3 Mediation and Arbitration

If direct resolution is not possible, disputes may be subject to:

• Mediation through agreed neutral third party
• Binding arbitration under local arbitration rules
• Jurisdiction of local courts where our business is registered

11.1 Terms Updates

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective when:

• Posted on our website with updated date
• Notification sent to registered users (where applicable)
• 30 days have passed since posting (for material changes)

11.2 Existing Bookings

Changes to Terms and Conditions will not affect existing confirmed bookings unless:

• Required by law or regulation
• Necessary for safety or security reasons
• Mutually agreed upon by both parties

11.3 Continued Use

Your continued use of our services after Terms updates constitutes acceptance of the modified terms. If you disagree with changes, please discontinue use and contact us about existing bookings.

12.1 Response Times

We aim to respond to all inquiries promptly:

• Urgent matters: Within 1 hour
• Booking inquiries: Within 4 hours
• General questions: Within 24 hours
• Complaints: Within 48 hours

12.2 Preferred Communication

For fastest service, please contact us via:

1. Phone for urgent matters and immediate assistance
2. Email for detailed inquiries and documentation
3. Website contact form for general questions